What's the news?
Toyota Ireland has announced the appointment of Paul Murray as its new Aftersales Director. Murray had previously worked in the same role at BMW Ireland since 2008, overseeing customer service, technical support, aftersales business development and parts sales.
Commenting on the appointment, Steve Tormey, Chief Executive, Toyota Ireland said: "We are delighted to welcome Paul on board as Aftersales Director and wish him every success in his new role. The quality of aftersales service is one of the defining factors affecting customer retention and brand loyalty. Paul has a wealth of valuable experience to bring to both Toyota and Lexus and we're looking forward to working with him as we grow and enhance our aftersales offering."
Anything else?
In his new position, Paul will assume responsibility for both Toyota and Lexus aftersales divisions and will be responsible for development and deployment of best practice programmes across the two deal networks.