My car doesn't have the options it's supposed to have. Help!

I recently bought a new Citroen C4 Picasso (semi-automatic). I informed the dealer a number of weeks ago that the car I bought did not have the rear parking sensors, which my model was supposed to have. The dealer has not responded to me on this issue but has informed me that he no longer has the dealership for Citroen. I would appreciate any advice on my way forward here in relation to who should I contact about this matter and how and in what way my warranty will be honoured.

GERARD O CONNOR (LIMERICK)

Mar 2014 Filed under: optional extras

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Expert answer

Hi Gerard,

OK, it's basic consumer law at work here. Assuming your contract was made with the dealer when he was still a Citroen main dealer, then he must honour the original deal that was made. If not, you've been supplied with the car either as a mistake or under false pretences. It doesn't matter that he doesn't have the Citroen franchise any more - he can still order a car from them under the EU's block exemption rules. If he tries to fob you off saying that his new franchisee won't let him, don't buy it - he must still fulfil the original contract. If there's still no joy, contact Citroen Ireland directly - they're located in Airside Retail Park, Swords, Co. Dublin and explain your situation.

Do let us know how you get on.

Neil Briscoe - Complete Car Adviser
@neilmbriscoe