Is my Hyundai's gearbox under warranty?

In January I bought a 141 Hyundai privately with only 60,000 miles on the clock. The car has been stamped on the log book by independent garages (i.e. not Hyundai). Now my car's gearbox has gone and only time it mentions about gearbox servicing in servicing schedule is 96 months. I can understand servicing the engine wrong could bring faults, but as gearbox is a sealed unit not required servicing until 96 months I don't know why Hyundai is refusing to stand over my gearbox. It is saying that it was not properly serviced even though the gearbox was not due to be serviced.

Is this regular practice in your opinion?

Martin Mcgourty (Clonmel)

Jul 2018 Filed under: warranty

---

Expert answer

Hi Martin,

Sadly, in many cases, this is regular practice. While Hyundai offers a very good five-year unlimited mileage warranty, it’s only valid if you keep the car serviced with a Hyundai dealer, and that will be the case whether the part or component in question was specifically serviced or not. Now, there could be a case to be answered that the gearbox, failing as it did that early on in the car’s life, had some sort of manufacturing defect or fault, and in that case you could potentially argue that the car should not have been sold in the first case in that condition, but you’d need to consult a solicitor before taking it any further.

Neil Briscoe - Complete Car Advisor
@neilmbriscoe