Issue with my new Ford Focus...

Hi there.

I purchased a brand new Ford Focus last week and I have just noticed that the dashboard on the driver's side is not fitted correctly. There is a gap of about 10mm between the windscreen and the top of the dash on the driver's side and the bottom of the side panel of the windscreen is not flush with the dashboard. It appears the dash is not sitting on a mount that I can feel with my finger.

Question is, should I ask garage to refit the dashboard or will this result in other issues of damage and noises in the dash after a refit? So annoyed after spending so much on the car.

Please help

Mark Geoghegan (Mullingar)

Aug 2019 Filed under: fault

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Expert answer

Hi Mark,

Your dealer is definitely the starting point here. It is very annoying, I agree, but you'll need to work with them to sort this out. Hopefully there will be no further issues, but of course they are responsible for sorting those as well.

Best of luck.

Shane O' Donoghue - Complete Car Advisor
@Shane_O_D