My Kia Sorento's engine failed...

Hi,

I have a 2019 Kia Sorento bought in October 2021. My engine has died, but Kia is refusing to cover replacement under warranty as car was not serviced. My car has been driving well and my argument is there was never a “service due” on the dash. Is this not a fault on the car manufacturer?

Please advise thank you

Maura Thompson (Dysart)

May 2024 Filed under: warranty

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Expert answer

Hi Maura,

It comes down to the wording of the warranty agreement though the onus is usually on the owner to ensure their car is serviced properly. It's highly unusual not to service a car for that long. If you still think you have a case to take, get in touch with the Competition and Consumer Protection Commission for assistance.

Shane O' Donoghue - Complete Car Advisor
@Shane_O_D